App / Casino
These terms set out what you agree to when you open and use your palma168 account — covering access, transactions through OVO, Bank Transfer, or QRIS, and how we handle your activity on this platform. Access and eligibility depend on local law and apply only where local law permits.
By creating an account on palma168, you confirm that you have read, understood, and accepted these terms. They apply from the moment your account is active and remain in effect for as long as you use the platform. These terms cover what you can do with your account, how transactions are processed through supported payment methods — including OVO, Bank Transfer, and QRIS — and the conditions under which access may be restricted or suspended. We may update these terms when our platform changes, when payment processing conditions shift, or when local regulation requires it. When we do, the updated version is posted on this page and takes effect from the date shown. Continuing to use your account after an update is posted means you accept the revised terms. If any part of these terms conflicts with local law in your eligible region, the legally required provision takes precedence for residents of that region. These terms are written in English as the primary language for Indonesia-eligible accounts. Where a translation is made available for convenience, the English version controls in the event of any inconsistency. If you have questions about any clause here, reach our support team through the contact paths listed on this page before continuing to use your account.
These terms apply specifically to your palma168 account and the services accessible through palma168. Understanding the boundary between what falls inside and outside this policy helps you know where to direct questions and what to expect from us.
Login credentials, session management, account suspension and reactivation all fall within these terms. What happens to your account — including any restriction we apply — is governed by the rules set out here.
Deposits and withdrawals processed through OVO, Bank Transfer, and QRIS are covered by these terms. The specific limits and verification steps shown in your account dashboard at the time of each transaction also apply and may be updated independently.
Game titles, lobby content, and promotional material displayed on palma168 are covered under these terms. Availability of specific content may vary by eligible region and is subject to change without prior notice.
External services — including payment processors, game studios such as Spadegaming, CQ9, and Microgaming, and any linked third-party sites — operate under their own terms. We are not responsible for those terms or how those services behave outside our platform.
You have several practical options available while these terms are in effect. Your transaction history is accessible directly from your account dashboard after login — you do not need to contact support to retrieve a record of deposits or withdrawals made via OVO, Bank Transfer, or QRIS. If your account details are incorrect — such as a registered name, contact number, or linked wallet — you can submit a correction request through our support channel. We will verify the change against the information provided at registration before updating any record. If you believe a transaction has been processed incorrectly, raise it with our support team and include the transaction reference shown in your dashboard. We review flagged transactions and respond through the channel you used to raise the issue. You may also request a summary of what personal data we hold for your account. Send that request to our support email and we will respond within the timeframe shown in our data handling section below.
Open your account dashboard after login to see your full transaction history. Records for OVO, Bank Transfer, and QRIS transactions are listed there with date, amount, and status — no additional request needed.
Submit a correction through our support channel if any registered detail is wrong. Verification against your original registration information is required before we update your account.
If a deposit or withdrawal does not match what you expected, contact support with the reference number from your dashboard. We review each flagged transaction and respond to you directly.
You may ask what personal data we hold on your account. Send the request to our support email and we will respond according to the timeframe described in the trust section on this page.
If any part of these terms is unclear or you need to raise a concern about your account, you can reach our support team through the following channels. Response times depend on the channel you use and the nature of your query.
Open the live chat from your account page. It is the fastest path for account access questions, transaction status, and anything you need to resolve before your next session.
For written records — data requests, correction submissions, or detailed transaction disputes — use our support email. Include your account username and the relevant transaction reference or account detail in your message.
Many policy-related actions — reviewing transaction history, checking active terms version, and seeing the current state of your wallet — are handled directly in your account dashboard without needing to contact us.
Account security and data handling are part of what these terms govern. Here is how we approach each area so you can make informed decisions about your account.
We collect the information you provide at registration and through account activity — including transaction records for OVO, Bank Transfer, and QRIS. We retain this data for the period required by applicable rules in eligible regions and do not share it with unrelated third parties.
We use session cookies to keep your account active during a visit and preference cookies to remember your lobby settings. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how some account features work.
Your account credentials are your responsibility. We recommend using a unique password not used elsewhere. If you suspect unauthorised access, contact support immediately using the live chat or email channel — do not wait until your next session.
To update registered details or request deletion of your account data, contact us via support email with your account username. We process requests in line with the data retention rules applicable to your eligible region.
These are the questions we hear most often about how our terms work, what they cover, and what you can do if something is unclear or needs to change.
These terms take effect as soon as your palma168 account is active. They apply to every session, transaction, and content access from that point forward. Continued use of your account after any update to these terms means you accept the revised version.
The updated version is posted on this page with a revised effective date. We recommend checking this page periodically, especially before making a transaction. The current version in effect is always the one shown here at palma168/terms-conditions/.
If you do not accept the current terms, you should not continue using your account. Where a specific clause conflicts with applicable local law in your eligible region, the legally required provision takes precedence. For any clause you are unsure about, contact support before continuing.
Submit a correction request through live chat or our support email. Include your username and the detail that needs updating. We verify requests against your original registration before making any change to your account record.
Your dashboard shows a full record of deposits and withdrawals processed via OVO, Bank Transfer, and QRIS — including date, amount, and status. You can access this at any time after login without needing to contact support.
Our terms govern your account and transactions on palma168. Game studios such as Spadegaming and CQ9 supply game content available in our lobby; they operate under their own terms. We are responsible for your account experience, not for the independent terms of those studios.